We are happy to answer your questions about any of this – email us at email@example.com.
We collect several different types of information for various purposes to provide and improve our service to you.
While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at firstname.lastname@example.org.
We may also collect information that your browser sends whenever you visit our website or when you access our site by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access our site with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Examples of Cookies we use:
We use the collected data for various purposes:
Like all organisations that process personal data in the UK and Europe, we are obliged to have a “Lawful Basis” for doing so. The Lawful Bases on which we process your personal data are as follows:
Legitimate Interest: this means the legitimate interest of us, and our customers, in our conducting and managing our business to enable us to give you the best service and the best and most secure experience when using our services. The legitimate interests include provision of services that we are contractually obliged by our customer to deliver to you; to provide and improve Superthread; to administer our relationship with you and our business; for marketing; and in order to exercise our rights and responsibilities under our customer terms and other contracts. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at email@example.com.
Performance of Contract: this means processing your data where it is necessary for the performance of a contract between us and our customer, or to take steps at your request before entering into such a contract.
Legal Obligation: this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Consent: this means your affirmative, explicit consent.
We may disclose personal information that we collect, or you provide:
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
We may disclose your data to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data.
We may disclose your information also:
We may use third-party Service Providers to monitor and analyse the use of our service.
Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245
Segment: Segment is a customer data platform that helps us centralise the collection of product usage data. Segment enables us to forward usage data to third-party analytics services such such as Amplitude or Mixpanel. For more information on the privacy practices of Segment, please visit the Segment Privacy Terms web page: https://segment.com/legal/privacy/
We may use third party software as part of providing live chat and customer support services.
The payment processors we work with are:
We have appropriate security measures in place intended to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We may transfer your personal information to certain of these service providers located outside the UK and European Economic Area (EEA).
Some of our service providers are based in the USA (including Stripe). The USA does not have the same data protection laws as the United Kingdom and EEA. Whilst the UK and European Commission have not given a formal decision that the USA provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to appropriate safeguards as permitted under the General Data Protection Regulation.
Some service providers outside the UK and EEA use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see https://ec.europa.eu/info/law/law-topic/dataprotection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
For more details regarding the safeguards in place regarding transfers to any individual service provider, please ask us at firstname.lastname@example.org.
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj. If you wish to exercise any of your rights in respect of our use of your data for our own purposes, please email us at email@example.com. Subject to certain exceptions, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113. For more information if you are in the European Economic Area, please contact your local data protection authority in the EEA.
If you would like to exercise any rights in respect of any of your personal data in a user account of a customer of the Superthread service (e.g. your employer or ex-employer), please contact the customer.
Our service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.